At Fregidon, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, we’re here to help. Below is our detailed return and refund policy:
Eligibility for Returns
You may return an item if:
- It was purchased directly from our store (online or in person).
- The return is initiated within 30 days of receiving the item.
- The item is unused, in its original condition, and includes all original packaging and accessories.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Items marked as “Final Sale” or “Clearance.”
- Damaged items caused by misuse, improper assembly, or care.
How to Initiate a Return
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Contact Us:
Email us at support@fregidon.shop or call +1-905-364-1749
with your order details, reason for the return, and proof of purchase. -
Approval Process:
Once your return is approved, we will provide you with a return shipping address and instructions. -
Pack & Ship:
Securely pack the item in its original packaging, attach the return label, and ship it back to us.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges
- If you received a defective or damaged item, we will exchange it for the same item at no additional cost. Please contact us within 7 days of receiving the product.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery with photos of the damage or issue.
- We will arrange a replacement or refund as needed.
Contact Us for Assistance
For any questions or concerns regarding returns and refunds, please contact us:
- Email: support@fregidon.shop
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Phone: +1-905-364-1749
We appreciate your understanding and support as we work to provide the best experience possible.